IN-STORE PICKUP AVAILABLE!!! SHOP NOW PAY LATER WITH AFTER PAY FREE SHIPPING WITH ORDERS OVER $150 U.S CUSTOMERS ONLY! MUST USE CODE: Freeship150

Shipping Policy

We Ship Worldwide 

Please be advisedAll shipping and billing must match or order will automatically be canceled. We do not ship to P.O Box. We reserve the right to cancel an order if we feel that it is fraudulent. 

Any Orders placed after 2pm will be processed the next working business day 

 

Due to COVID-19, some carriers are running behind and/or experiencing delays in updating tracking information. Please know that we are working diligently to get your order processed and sent out as fast as possible, but carrier shipping delays are outside our control. When you receive a Shipping Confirmation email, that means your order has been picked up and is in transit! Thank you for your patience during this time.

 

Orders require 1-3 business days for processing and to be shipped out from warehouse(subject to conditions). Business days are justified as being Monday – Friday only. We do not offer shipping on weekends or holidays. Should you place your order after hours, on a weekend or holiday, your order will be processed and shipped the next following business day after processing timeframe. All orders now require a signature upon receiving package. We are not responsible for lost, stolen or damaged packages! If you are not home and unable to sign for your package at the time of delivery, please put a hold on the package at the post office for your scheduled time to pickup

Tracking will be sent notifying customers of shipment once orders have shipped only. Once orders are dropped off to our carrier we are no longer responsible for the package. Please provide correct shipping info at time of purchase we cannot change addresses after purchase is complete due to liability reasons. Please allow full processing time and shipping time before inquiring about orders. Orders processed after 5pm will ship the following business day. 

Please be advised NO orders will ship out until all E-CHECKS have been verified and cleared. 

For international orders, Standard Airmail includes a customs form label number that can be used to locate your package, but is not an actual tracking number. 

 

(International Shipping

A customs duty is a tariff or tax on the importation of goods. Commercial goods not yet cleared through customs are held in a customs area called a bonded store until processed.

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of the custom agents to release your package. Note, in rare occasions agents may delay delivery of some packages. 

As far as customs charges, we do not have any Control over them, nor do we know what the charges will be if any. If your package is being held by customs, that means you need to pay the custom fees in order to retrieve your package. If you don't the package will be returned to us.

If you have not received your packaged and or if it says delivered please contact the usps regarding this matter as you may have to file a claim unfortunately! 

Domestic Shipping

USPS Priority Shipping  2-3 Business Days                 USPS Priority Express Shipping 1-2 Business Days (Not Guranteed) 

International Shipping 

USPS International Priority Shipping        

               6-10 Days 

USPS International  Priority Mail Express

               3-5 Business Days (Not Guranteed) 

Direct all order inquiries to info@luxechiccouture.com